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IN A NUTSHELL

Monotony is my kryptonite.

 

I take a human-centered, empathetic approach to solving problems.

 

I am an excellent cross-functional communicator. Everyone leaves a conversation with me understanding where we are any next steps.

 

I thrive in fast-paced environments where creative thinking, collaboration, and professional development are encouraged.

WORK EXPERIENCE

July 2019 - June 2023

Vice President, Operations | Incite Automation | Baltimore, MD

I was an equity owner of the company and responsible for day-to-day operations, maintaining our workplace culture, and ensuring employee retention/growth.

  • Achieved an average profit margin of 29.25% during the first 5 years in business.

  • Lead a team of 14 with professional experience spanning 0 to 20+ years.

  • Evaluate existing processes for opportunities to minimize errors and maximize our consultants’ billable hours.

  • Consult clients on best practices related to their cloud-based technology systems.

November 2018 - July 2019

Director of Marketing | Mind Over Machines | Owings Mills, MD

I worked with the CEO, COO, and SVP of Sales & Marketing to create and report on all marketing activities.

  • Developed and reported against the annual marketing plan.

  • Programmed company conferences and other major events.

  • Created marketing materials to support a Sales team of 5 with business development.

October 2016 – November 2018

Techno Functional Consultant | Mind Over Machines | Owings Mills, MD

I consulted clients in various industries on best practices for building their low-code technology solutions, mainly within Microsoft's Power Platform.

  • Created estimates for projects, which I was then held accountable to.

  • Configured Dynamics 365 platforms for clients based on identified requirements.

  • Lead project meetings and trainings for Dynamics 365 platforms I configured.

June 2009 - September 2016

Director of Marketing & Communications | Founders Financial, Inc. | Towson, MD

I worked with the CEO, President, Chief Compliance Officer, and third-party resources to manage all marketing, servant leadership development, and technology programs/projects.

  • Increased active candidates in the recruiting pipeline from 10 to 35, monthly average.

  • Orchestrated a week-long conference attended by 175+ people, annually.

  • Transitioned the CEO’s leadership development platform to be paperless and created processes that decreased meeting preparation time by over 15 hours per month.

SKILLS

CRM
 

Marketing Automation
 

Reporting

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Automation

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Business Operations

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HR/Management

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Accounting

Microsoft Dynamics 365 (Sales, Field Service, and Project Operations)
 

Microsoft Dynamics for Marketing, HubSpot, Act-On, Keap
 

Power BI

 

Power Automate, Zapier

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Outlook, Gmail, Word, Excel, PowerPoint, InDesign, Google Sheets, Google Docs, SharePoint, Teams, Zoom, SharePoint, DropBox

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Performance Reviews, Leadership Development, Professional Development, Compensation Reviews, Interviewing

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Microsoft Business Central, QuickBooks Online

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